This piece of artwork was created by K.K. Muralidharan , specially for Restaurant Marketing Group (a division of ZenMango) for the Leaky Bucket research. Brands of all types use Leaky Bucket research to determine why past customers do not return to the brand.
7-Eleven’s BiG Flavor Bar: When More Flavor Could Mean Less Convenience
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*The Grocerant Guru®, Steven Johnson examines why 7-Eleven may have created
a customer-experience idea that looks delicious on the marketing board—but ...
4 days ago

I just started a blog and would love it if you'd stop by!
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